STANDARD TERMS AND CONDITIONS FOR
SUPPLY OF GOOD SERVICES
OF
XSpace Structured Cabling Products Limited
1. Definitions
In this document the following words shall have the following meanings:
- 1.1 “Consumer” has the meaning given in section 12 of the Unfair Contract Terms Act 1977
- 1.2 “Customer” means any person or company who purchases Goods and Services from the Supplier.
- 1.3 “Goods” means the articles specified in the Proposal.
- 1.4 “Proposal” means a statement of work, quotation, or similar document describing the Goods and Services to be provided.
- 1.5 “Services” means the services specified in the Proposal.
- 1.6 “Supplier” means XSpace Structured Cabling Products Limited of Unit 7 Gabwell Business Centre, Quadrant Way, Hardwicke, Gloucester, GL2 2JH, with registered office at the same address.
- 1.7 “Terms and Conditions” means the terms of supply set out in this document and any special terms agreed in writing.
2. General
- 2.1 These Terms and Conditions apply to all contracts for the supply of Goods and Services and override any other documentation or communication from the Customer.
- 2.2 Any variation must be agreed in writing by the Supplier.
- 2.3 Nothing in these Terms and Conditions affects any statutory condition, warranty, or legal remedy available to the Supplier.
- 2.4 Nothing in these Terms and Conditions affects the Customer’s statutory rights as a Consumer.
3. The Order
- 3.1 The Proposal remains valid for 30 days.
- 3.2 The Customer is deemed to accept the Proposal by placing an order within this 30-day period.
- 3.3 All orders are deemed acceptance of the Proposal under these Terms and Conditions.
4. Price and Payment
- 4.1 The price is as stated in the Proposal and includes VAT and applicable charges.
- 4.2 Payment must be made in accordance with the Proposal.
- 4.3 Late payments (over 30 days) may be charged interest at the base rate + 2% per month.
5. Delivery
- 5.1 Delivery dates are estimates only. The Supplier is not liable for any loss arising from delivery delays.
- 5.2 Risk in the Goods passes to the Customer upon delivery.
- 5.3 Services with a defined operational period are provided for a maximum of 12 months unless otherwise stated. Renewal will be offered at the prevailing rate.
6. Title
Title to the Goods does not pass to the Customer until full payment has been received.
7. Customer Obligations
To enable the Supplier to perform its obligations, the Customer shall:
- 7.1 Co-operate with the Supplier.
- 7.2 Provide all reasonably required information.
- 7.3 Obtain necessary permissions, licenses and consents at the Customer’s cost.
- 7.4 Comply with any additional requirements listed in the Proposal.
8. Supplier Obligations
The Supplier warrants that the Goods will correspond to their description at the time of delivery.
9. Cancellations and Refunds — Goods Only
To enable the Supplier to perform its obligations, the Customer shall:
- 9.1 Faulty or non-compliant Goods must be reported within 7 days of delivery and returned within 7 days of notifying the Supplier. If confirmed, the Customer is entitled to replacement Goods or a full refund.
- 9.2 The Customer may cancel an order within 30 days in writing (email acceptable). Deposits will be refunded subject to clause
- 9.3 Deposits may be non-returnable if cancellation occurs outside the 30-day window.
- 9.4 If Goods have been dispatched, cancellation is not possible except under clause 9.1.
10. Cancellations and Refunds — Services Only
- 10.1 Company formations are non-refundable due to their irreversible nature. Supplier errors will be corrected within the limits of the Companies Act. Customer errors are not refundable.
- 10.2 The Customer may terminate Services with 30 days’ written notice. Deposits are held until all outstanding charges are invoiced and paid. Setup fees and Service charges are non-refundable.
- 10.3 The Supplier may terminate Services with 30 days’ written notice. Any unused Services (full months only) will be refunded up to a maximum of 12 months.
- 10.4 Services may be terminated without notice or refund if used for fraudulent or criminal purposes, or if terms are breached.
- 10.5 Fees must be paid in advance. Overdue accounts may be suspended or terminated after 30 days. Held mail will be returned or destroyed. Outstanding balances may be recovered via deposit, collections, or legal action.
- 10.6 Reinstatement of Services is treated as a new service with new fees and terms.
- 10.7 The Customer must provide accurate contact details and notify the Supplier immediately in writing of any changes. Failure may result in suspension or termination.
- 10.8 All mail and business information is confidential unless disclosure is required by law enforcement.
11. Limitation of Liability
- 11.1 Liability for death or personal injury cannot be excluded. Other direct losses are limited to the price of the Goods and Services.
- 11.2 The Supplier is not liable for indirect or consequential loss, including economic loss or loss of profit.
- 11.3 Time is not of the essence; delays in completing Services do not create liability.
12. Force Majeure
Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, strikes, war, fire, equipment failure, or raw material shortages.
13. Severance
If any provision is deemed invalid or unenforceable, it shall be removed and the remainder will continue in full force.
14. Governing Law
These Terms and Conditions are governed by the laws of England. Both parties submit to the exclusive jurisdiction of the English courts.